Eligibility for Membership
Sugaholic Bake Shop is an online shopping website where credit /cash payment is required for making purchases. Hence, the full functionality of the website is available only for individuals who are 18 years and above. However, web users can browse all contents in our website. You must ensure that the details provided by you on registration or at any other time are true, correct and complete.
Your Account and Registration Obligations
Registering an account with Sugaholic Bake Shop is a mandatory requirement to start purchasing products. When you register as a member of the site you will be required to provide certain information and register a username and password for use on this Site.
On becoming a member of the Site, you agree:
- •You are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account.
- •You must immediately notify Sugaholic Bake Shop of any unauthorized uses of your account or any other breaches of security.
- •Sugaholic Bake Shop will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.
- •You will provide true, accurate, current and complete information about yourself as prompted by Sugaholic Bake Shop's registration form.
When you visit Sugaholic Bake Shop or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail, by posting notices on this site or through our social media channels. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement.
Amendments to this User Agreement
You acknowledge and agree that Sugaholic Bake Shop at its sole discretion and without liability may make amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site.
Use of the Site & Community pages
Sugaholic Bake Shop strongly recommends users to follow the Terms and Conditions of this website and to respect fellow community members on our Social Media pages and to understand that while using the Site & community pages, you will not:
- •Post comments/contents that are abusive, defamatory, or obscene;
- •Post information that is fraudulent, deceptive or misleading;
- •Post information which may be considered culturally or religiously offensive;
- •Post any information about other competing websites; or advertising;
- •Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or "spam";
- •Interfering or disrupting networks or websites connected to the Sugaholic Bake Shop site;
- •In violation of any intellectual property rights;
- •In violation of any laws or regulation, of U.A.E;
- •Otherwise offensive, graphically or in tone.
Sugaholic Bake Shop has the right to withdraw any account that breaches the terms of usage.
All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of Sugaholic Bake Shop , its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of Sugaholic Bake Shop and is protected by copyright, trademarks, patents or other intellectual property rights and laws.
Please report problems of any kind or violations of this Terms and Conditions to [email protected] If you believe that your intellectual property rights have been violated, please notify Sugaholic Bake Shop . Sugaholic Bake Shop Reserves its right to take legal steps against users who create problems or possible damages of any kind, or infringe the intellectual property rights of third parties or act inconsistently with the User Agreement.
Withdrawal of Access and/or Membership
Sugaholic Bake Shop may limit, suspend or withdraw your membership and / or your access to the Site at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions.
Limitation of Liabilities
Sugaholic Bake Shop , its officers, employees, agents and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site, or its services or this Terms and Conditions.
You agree to indemnify and hold Sugaholic Bake Shop and its officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs and expenses (including reasonable legal costs and expenses)
You can pay either by Credit Card or Cash.
Sugaholic Bake Shop will update the product list on its website to show only those products that are available. If product(s) become unavailable, those product(s) listing will be temporarily removed from the website until the product(s) is again available.
We can deliver to all locations in UAE.
We have two delivery windows depending on your convenience for orders placed a day in advance. Our customer service team will contact you to re-confirm time and delivery location.
10 AM to 10:00 PM (Saturday – Friday)
We do not deliver on Fridays .
Sugaholic Bake Shop reserves the right, at its sole discretion, to refuse or cancel any order made at Sugaholic Bake Shop for any reason whatsoever. Unavailability of stocks, errors in pricing or product information or unlawful transactions may result in the order being cancelled. We’ll keep you updated if any one of the product(s) you ordered may fall under the above criteria or if additional information is required to accept the order. If your order is cancelled after your credit card has been charged, the same amount will be credited to your credit card. Please refer to our refund and exchange policies to know more.
Delivery & Shipping Policy
Recommended statement is "Sugaholic Bake Shop will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE".
"Policy of multiple shipments has to be mentioned on their website".
"At the time of checkout disclose to the cardholder, the possibility that multiple shipments may result in multiple postings to the cardholder's monthly statement".
Order Cancellations by the Customer
Any Cancellation will be accepted by phone or by email from the registered email ID and only if the order has not been shipped out by us. In case the order is refused at the time of delivery, a cancellation will be accepted in case of cash payments. In the case of Credit Card payments, the credit card will be refunded within 10 working days.
Product Images and Specifications
The images referenced, made accessible or made available to you on Sugaholic Bake Shop are for illustrative or viewing purpose only. Product images are subject to change without any prior notification. Sugaholic Bake Shop cannot guarantee that the product you receive should come in the same packing as seen on the website. However, we try to maintain accurate information and exact image of the product you may or wish to buy.
Sugaholic Bake Shop reserves the right to recover the cost of products, collection charges and lawyers’ fees from persons using the Website fraudulently. Sugaholic Bake Shop reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts
Payment by Credit Card
Sugaholic Bake Shop reserves the right to cancel/block any order where we believe that the cardholder is not the actual recipient. In such cases, the cardholder can email us at [email protected] with a scanned copy of the cardholder's Emirates ID with a statement on who can claim the product you purchased with your card.
Sugaholic Bake Shop considers refund or exchange of the product we sold under certain conditions. Please read our Return and Refund policies.
Sugaholic Bake Shop will replace any product(s) that are damaged or are not of the desired quality upon delivery. You can also obtain a refund if you don’t want a replacement. Please read our Return and Refund policies to know more.
The Consumer Code of Rights was issued under UAE Federal Law (24) 2006 by the Ministry of Economy (MOE). In Dubai, the Department of Economic Development's (DED) Commercial Control and Consumer Protection.
As a consumer, you have the right to safety, choice and information.
For complaints and suggestions about your consumer rights please contact the DED's Helpline number 600-545555.
For further details on Consumer rights please visit Http://Www.Consumerrights.Ae
If you have any questions about our Terms and Conditions, the practices of this site, or your dealings with this site, please contact us at:
Sugaholic Bakeshop - Karama
Opposite Burjuman Mall
Behind Yoko Sizzlers,
Rawdat Al Karama Building,
Shop No. 14
Sugaholic Bakeshop - Meadows
The Meadows Village,
Phone: +971 4 3579333
E-mail: [email protected]
"Country of merchant domicile : To be mentioned as UAE".
Governing Law and Jurisdiction
*"Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE".